Returns & Exchanges
At Living Proof, we want you to be completely satisfied with your hair care journey. If you are not happy with your purchase, we offer a 30-day return window for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.
Print Your Label
Download and print the prepaid shipping label provided by our system and securely pack your items in their original packaging if possible.
Ship It Back
Drop off your package at any authorized carrier location or schedule a pickup to send your items back to our distribution center.
Receive Your Refund
Once our team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing