Frequently Asked Questions
Everything you need to know about our science-backed hair care.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund, minus shipping costs.
Are your products safe for color-treated hair?
Yes, all Living Proof products are formulated to be safe for color-treated and chemically treated hair, as they are sulfate-free and silicone-free.
Do you test your products on animals?
No, Living Proof is a PETA-certified cruelty-free brand. We do not conduct animal testing on any of our products or ingredients.
Can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now, Pay Later options like Afterpay.